PRIVACY & DATA PROTECTION
Privacy Policy
Innova Regen Cells respects your privacy and is committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we may collect through this website, how we use it, and the choices available to you.
Effective Date: September 8, 2026
Confidential Information
Secure Form Processing
No Sale of Personal Data
Information We Collect
When you use this website, request a consultation, complete a patient assessment, contact us by phone or WhatsApp, or otherwise communicate with our team, we may collect information that you voluntarily provide.
This may include:
- Your first and last name
- Email address
- Phone number
- Preferred contact method
- Country, state, or province
- Information you choose to provide about your concerns, goals, or medical history
- Information submitted through consultation requests or patient assessment forms
- Communications you have with our patient care team
We may also automatically collect certain technical information when you visit the website, including browser type, device information, IP address, referring page, and general website activity.
How We Use Your Information
We may use the information you provide to:
- Respond to your consultation request
- Contact you by phone, WhatsApp, email, or your selected communication method
- Help our patient care team understand your questions and goals
- Prepare for an initial consultation or medical evaluation
- Coordinate scheduling and patient communication
- Provide information about Innova Regen Cells and our services
- Send follow-up information you have requested
- Improve our website, forms, patient experience, and communications
- Measure the effectiveness of our advertising and website performance
- Comply with applicable legal, regulatory, or administrative requirements
Submitting a form does not obligate you to schedule a consultation, receive treatment, or make any purchase.
Health-Related Information
Some forms on this website may allow you to voluntarily provide information related to your health, medical history, symptoms, concerns, or treatment goals.
This information is collected only to help our team better understand your request, prepare for a consultation, and determine the appropriate next steps.
Information submitted through this website does not constitute a medical diagnosis, medical advice, or a treatment recommendation. Any medical recommendation should be made only after appropriate evaluation by a qualified healthcare professional.
Forms and Third-Party Service Providers
Our website may use third-party platforms and service providers to operate forms, communications, analytics, advertising, scheduling, and other website functionality.
For example, consultation forms may be processed through Zoho Forms, and website activity or advertising performance may be measured through services provided by Google.
These providers may process information on our behalf according to their own privacy policies, security practices, and applicable contractual requirements.
We do not sell your personal information to advertisers.
Email and Follow-Up Communications
When you submit a consultation request, we may send you an automated confirmation or follow-up email containing additional information, links to patient resources, patient assessments, testimonials, or options for contacting our team.
You may also receive communications related to your request or consultation.
If you no longer wish to receive non-essential email communications, you may use any available unsubscribe option or contact us directly.
Phone and WhatsApp Communications
If you provide a phone number or select Phone or WhatsApp as your preferred method of contact, you authorize Innova Regen Cells to contact you regarding your inquiry.
Standard carrier, messaging, or data rates may apply depending on your provider and location.
Providing a phone number does not require you to purchase any service or treatment.
Advertising and Conversion Tracking
We may use advertising and analytics services, including Google Ads and related measurement tools, to understand how visitors reach and interact with this website.
Conversion tracking may record that a consultation request or other action occurred, but we do not intentionally use sensitive health information submitted through our forms for personalized advertising or audience targeting.
How We Protect Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
Please do not submit passwords, credit card information, or other unnecessary sensitive information through open-text fields.
How Long We Keep Your Information
We may retain personal information for as long as reasonably necessary to respond to your request, provide patient coordination, maintain appropriate business and medical records where applicable, comply with legal obligations, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
Sharing of Information
We may share information only when reasonably necessary with:
- Members of the Innova Regen Cells patient care or medical team
- Service providers supporting website, forms, communications, analytics, scheduling, or technology
- Healthcare professionals involved in evaluating or coordinating your requested care
- Government, regulatory, or legal authorities when required by applicable law
We do not sell personal information to third parties.
International Patients
Innova Regen Cells works with patients from the United States, Canada, Mexico, and other countries.
If you submit information from outside Mexico, your personal information may be transferred to, processed, or stored in Mexico or in other countries where our service providers operate.
Privacy and data protection laws may differ between countries.
Your Choices and Rights
Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also ask us to stop certain communications or withdraw consent where applicable.
To make a privacy-related request, contact us using the information provided below.
Children's Privacy
This website and its consultation forms are intended for adults. We do not knowingly collect personal information directly from children through this website without appropriate authorization from a parent or legal guardian.
External Links
This website may contain links to third-party websites, platforms, social media pages, scheduling services, or other resources.
Innova Regen Cells is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The most current version will be published on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy
or how your information is handled, please contact:
Innova Regen Cells
Phone / WhatsApp:(619) 732 0123
Email: info@innovaregencells.com
Website: www.innovaregencells.com
Your Privacy Matters
We use the information you provide to respond to your request, prepare for your consultation, and communicate with you about your care options.